Advice and Help

Using Taxis or Minicabs

Two simple steps to stay safe:

• Share with a friend
• Never sit in the front always sit in the back of the car

Basic information

• Taxis (Hackney Carriages) can be hailed in the street. They look like purpose–built taxis or black cabs and have an illuminated taxi sign on the roof.
• Licensed minicabs (standard car taxis) cannot be hailed in the street. They must be pre-booked. Most “bogus” taxis try to mimic these so try to be vigilant.  The driver could be anyone if you get in the back of an unlicensed cab.
• Cars cruising the streets looking for customers are illegal, often uninsured and potentially very dangerous.

Useful tips

• Always use a taxi or licensed minicab.  An unlicensed cab will not have a taxi licence plate with your local council emblem on.

• If possible, book a taxi or minicab in advance. Ask for the driver's name, as well as the make and colour of the car.

• Always carry the telephone number of a trusted, licensed company with you.  If you book they will keep a record of who drove you making it easier to file a complaint if something goes wrong

• If you are ordering a cab from a public place, try not to let people overhear your name and address - anyone could pretend to be your cab.

• If you chat to the driver, be careful not to give out any personal details. If you’re alone make sure he knows someone is waiting for you at your destination or someone knows of your whereabouts
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Never use taxis or minicabs that are not licensed. If you do you are getting into a vehicle with a stranger. Many people who have used these cabs have been the victims of crimes such as theft, assault and rape.

IF YOU FEEL THREATENED:

• Remember to trust your instincts. If you are at all worried then ask the driver to stop in a busy area, and get out of the car.
• If the driver refuses to stop, use a mobile (if you have one) to call the police and alert other drivers and pedestrians by waving or calling out the window.